Frequently Asked Question

Find out the most common questions.

Password & Verify account

• How can I reset my TENFX password?

  Follow this link:
  https://tenfx.com/reset/

  1. Enter your TENFX email ID
  2. Click "Send password"
  3. Check your mail, you will receive password in email

• How do I become a TENFX verified client?

  Once you become a verified client, you will have access to all of TENFX’s products and services. Verify your profile by uploading clear colour copies (mobile photo or a scan) of the following documents:
  
  1) Proof of identity – passport, national identity card or driving license if your identification document also states your correct residential address, then an additional proof of address document may not be required.
  
  2) Proof of address – bank/card statement or utility bill, issued no longer than six months ago. Examples of documents which can be provided are:
  
  Water/gas/electric/internet/telephone bill. Residency certificate.
  
  3) Upload the above documents in "Settings / Profile / Documents".





Deposits & Withdraw



• How can I deposit funds into my account?

  1. Open the Deposits page within the dashboard section in TENFX.
  
  2. Choose your preferred deposit method and click ‘Deposit’.
  
  3. BTC, ETH deposit's required deposit proof. You can upload the payment proof.

• How can I withdraw funds from my account?

  1. Open the Withdraw page within the dashboard section in TENFX.
  
  2. Select the payment method and click ‘Withdraw’.
  
  3. Select the BTC or ETH or BankTransfer account you wish to withdraw funds from and complete the necessary fields.





TENFX Invest



• What is TENFX Invest?

  TENFX Invest is our innovative copy-trading program. It was developed by TENFX’s Research & Development Team. TENFX Invest offers the opportunity:
  
  1. For Investors to follow suitable strategies and receive a portion of the profits.
  
  2. For Strategy Managers to earn extra by generating profits for their Investors and receiving a profit share (%).

• How can I start investing in a Strategy Manager?

  First, verify your profile, then make the minimum deposit amount. Then choose a suitable Strategy Manager.

• How many Strategy Managers can I follow?

  As many as you wish.





Partnership Programmes



• What Partnership Programmes are offered?

  1. Affiliate Programme: As an Affiliate, you promote TENFX on your website, blog or social media accounts, using the tools we provide to introduce clients to TENFX. You will receive a commission based on the number of clients you acquire and their trading activity.
  
  2. Introducing Brokers Programme: As an Introducing Broker (IB), you have the opportunity to expand your business by meeting new clients and referring them to TENFX. A variety of rebate schemes are offered which are designed to keep you earning throughout your clients’ time with us.

• How can i join your Partnership Programmes?

  You can find your reffereal link in TENFX dashboard / REFER & EARN.

• What is a referral link?

  This is the unique link all Affiliates and Introducing Brokers have. When a client registers using your link, the client will be assigned to you.

• Can I track my referrals?

  You can get a full report on your TENFX dashboard / REFER & EARN.

• When can I withdraw my commissions?

  Any time, providing the balance of your wallet is above 1 USD.

• How can I withdraw the commissions / rebates I earn?

  1. Go to ‘Dashboard / withdraw’ Choose a withdrawal method and fill in the required information.
  
  2. Submit your request by clicking ‘Request Payment’.
  
  3. Please note that in order to withdraw, you need to ensure your Affiliate/IB profile is verified.